HR self-service: employee questions without an HR ticket

What this is

HR teams answer the same questions a hundred times: "How many vacation days do I have left?", "How do I file expenses?", "What is the substitute coverage rule?" OpenBase turns those into self-service — referencing your policies, not hallucinating them.

How it looks in the workspace

1. Index HR knowledge — Employee handbook, expenses policy, benefits overview into the workspace.
2. Set permissions — Personnel files stay with HR; general policies are visible to everyone.
3. Ask in chat — Employees ask, OpenBase answers — with a link to the policy.
4. HR sees patterns — Which questions come up most? OpenBase summarizes it for HR updates.

Why it pays off

• HR tickets drop 40-60%.
• Answers are consistent and sourced.
• Employees get answers immediately, not in two days.
• HR sees which topics are unclear.

What you need to start

An OpenBase workspace, your brand voice calibrated in five answers and at least one relevant connector (e.g. Slack, Google Workspace or HubSpot). Nothing more required.