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Use cases

Customer communication with AI: faster answers in your tone

How support and account teams draft customer emails and tickets in your tone — referencing the knowledge base and history.

What this is

Customer communication is brand representation. Generic AI is polite but uniform. OpenBase uses your knowledge base, history and brand voice to draft replies — you only sign off.

How it looks in the workspace

  1. Pull in context — OpenBase sees the history, prior tickets and relevant knowledge entries.
  2. Draft the reply — In your tone, with the right links and no hallucination.
  3. Edit and send — You refine in a click — then send.
  4. Learn from outcomes — If you adjust replies regularly, OpenBase learns the patterns.

Why it pays off

  • First-response time cut in half.
  • Consistent brand voice.
  • Fewer generic "we will look into it" replies.
  • Higher CSAT through precise answers.

What you need to start

An OpenBase workspace, your brand voice calibrated in five answers and at least one relevant connector (e.g. Slack, Google Workspace or HubSpot). Nothing more required.

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